Terms of service
Terms of Service
OVERVIEW
Welcome to Fresha Souls. The terms “we”, “us” and “our” refer to Fresha Souls. Fresha Souls operates this store and website, including all related information, content, features, tools, products and services in order to provide you, the customer, with a curated shopping experience (the “Services”).
Fresha Souls is powered by Shopify, which enables us to provide the Services to you.
The following terms and conditions, together with any policies referenced herein (these “Terms of Service” or “Terms”) describe your rights and responsibilities when you use the Services.
Please read these Terms of Service carefully, as they include important information about your legal rights and cover areas such as warranty disclaimers and limitations of liability.
By visiting, interacting with or using our Services, you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree to these Terms, you should not use or access our Services.
SECTION 1 – ACCESS AND ACCOUNT
By agreeing to these Terms of Service, you represent that you are at least the age of majority in your country of residence.
To use the Services, including accessing our online store or purchasing products from us, you may be asked to provide certain information such as your email address, billing details, payment details and shipping information.
You represent and warrant that all information you provide is correct, current and complete.
You are responsible for maintaining the security of any account credentials and for all activity under your account.
SECTION 2 – OUR PRODUCTS
We make every effort to display our products as accurately as possible. However, we cannot guarantee that colours or product appearance displayed on your device will be completely accurate.
All product descriptions are subject to change at any time without notice.
We reserve the right to discontinue any product at any time and may limit the quantities of any products we offer.
SECTION 3 – ORDERS
When you place an order, you are making an offer to purchase.
Fresha Souls reserves the right to accept or decline your order at our discretion.
Your order is not accepted until payment has been processed and you receive confirmation from us.
Please review your order carefully before submitting it, as we may not be able to cancel or modify orders after they have been placed.
All purchases are subject to our Refund Policy.
SECTION 4 – PRICES AND BILLING
All prices listed on our website are in GBP (£).
Prices, discounts and promotions may change at any time without notice.
You agree to provide current, complete and accurate payment and account information for all purchases made on our website.
You represent and warrant that the payment method used belongs to you and that you are authorised to use it.
SECTION 5 – SHIPPING AND DELIVERY
Delivery times provided on our website are estimates only and are not guaranteed.
We are not responsible for delays caused by shipping carriers, customs processing or events outside our control.
Once products have been transferred to the delivery carrier, responsibility for delivery lies with the carrier.
For full details about delivery times and costs, please refer to our Shipping Policy.
SECTION 6 – INTELLECTUAL PROPERTY
All content available on our website including text, images, graphics, logos and design elements are owned by or licensed to Fresha Souls and are protected by intellectual property laws.
You may not reproduce, copy, distribute or exploit any part of the website without our written permission.
SECTION 7 – OPTIONAL TOOLS
We may provide access to third-party tools which we do not monitor or control.
Any use of optional third-party tools offered through the website is entirely at your own risk.
SECTION 8 – THIRD-PARTY LINKS
Our website may contain links to third-party websites.
We are not responsible for examining or evaluating the content or accuracy of these websites and we are not liable for any damages or losses related to third-party sites.
SECTION 9 – RELATIONSHIP WITH SHOPIFY
Fresha Souls is powered by Shopify, which enables us to provide the Services to you.
However, any sales made through our store are made directly between you and Fresha Souls.
By using our website you acknowledge that Shopify is not responsible for any aspect of purchases made through our store.
SECTION 10 – PRIVACY POLICY
All personal information collected through the Services is handled in accordance with our Privacy Policy.
Because the Services are hosted by Shopify, certain information may also be processed by Shopify in order to provide the Services.
SECTION 11 – FEEDBACK
If you submit any ideas, suggestions, reviews or feedback, you grant Fresha Souls the right to use, reproduce and publish such feedback for any purpose.
We are under no obligation to maintain feedback in confidence or provide compensation for it.
SECTION 12 – ERRORS AND INACCURACIES
Occasionally there may be information on our website that contains typographical errors, inaccuracies or omissions.
We reserve the right to correct any errors and update information at any time without prior notice.
SECTION 13 – PROHIBITED USES
You may not use our website or services:
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For unlawful purposes
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To violate any laws or regulations
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To infringe upon our intellectual property rights
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To transmit malicious software or harmful code
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To collect personal information from other users
We reserve the right to terminate your access to the Services if you violate these Terms.
SECTION 14 – TERMINATION
We may terminate or suspend your access to our Services at any time without notice if you violate these Terms of Service.
SECTION 15 – DISCLAIMER OF WARRANTIES
All services and products provided through our website are provided “as is” and “as available” without warranties of any kind.
We do not guarantee that the website will operate without interruptions or errors.
SECTION 16 – LIMITATION OF LIABILITY
To the fullest extent permitted by law, Fresha Souls shall not be liable for any damages, losses or claims resulting from your use of our website or products.
SECTION 17 – INDEMNIFICATION
You agree to indemnify and hold harmless Fresha Souls and its affiliates from any claims arising from your breach of these Terms or your violation of any law.
SECTION 18 – SEVERABILITY
If any provision of these Terms is found to be unlawful or unenforceable, the remaining provisions shall remain valid and enforceable.
SECTION 19 – ENTIRE AGREEMENT
These Terms of Service together with any policies posted on this website constitute the entire agreement between you and Fresha Souls.
SECTION 20 – GOVERNING LAW
These Terms of Service shall be governed by and interpreted in accordance with the laws of England and Wales.
Any disputes relating to these Terms shall be subject to the jurisdiction of the courts of England and Wales.
SECTION 21 – CHANGES TO TERMS
We reserve the right to update or modify these Terms of Service at any time by posting updates on our website.
Your continued use of our Services following any changes indicates your acceptance of those changes.
SECTION 22 – CONTACT INFORMATION
Questions about these Terms of Service should be sent to:
Fresha Souls
5 Albert Rd, Southsea, Portsmouth, PO5 2SE