Shipping Policy

Thank you for shopping with Fresha Souls. Below you’ll find details about how we process and deliver orders.

Order Processing

All orders are processed within 24 hours of being placed.

Orders placed on weekends or public holidays will be processed on the next working day.

Once your order has been dispatched, you will receive a confirmation email.

Shipping Rates & Delivery Times

We offer express shipping across the United Kingdom.

🚚 Express Shipping (1–3 working days) — £3.99

Delivery times are estimates and may occasionally vary due to courier delays or peak periods.

Shipping Locations

We currently ship to addresses within the United Kingdom.

If you are located outside the UK and would like to place an order, please contact us at support@freshasouls.co.uk.

Order Tracking

Once your order has been dispatched, you may receive a shipping confirmation email with tracking details (if applicable).

Delays

While we aim to deliver orders within the estimated timeframe, shipping delays can occasionally occur due to factors outside our control such as:

• Courier delays

• Weather conditions

• High seasonal demand

If your order has not arrived within the expected timeframe, please contact us and we will be happy to assist.

Lost or Stolen Packages

Fresha Souls is not responsible for packages that are lost or stolen after confirmed delivery. Please ensure your shipping address is correct before placing your order.

If you experience any delivery issues, please contact us and we will do our best to help resolve the situation.

Contact Us

If you have any questions about shipping, please contact us at:

📧 support@freshasouls.co.uk

We aim to respond within 24 hours.